Privacy

What I collect

When you use the free consultation form, I receive your name, email address, your practice's website, and your message, plus anything optional you add: your practice name, phone number, how you heard about me, your answers to the quick questions about your practice, and the time you pick for our call.

When you sign up for a free resource, I receive your first name and email address. When you sign up for a free webinar, I receive your first and last name and email address.

How I use it

To reply to you, book your consultation, prepare for it, send you the resource or webinar link you asked for, and keep track of our conversation. I never sell your details or share them with anyone for their marketing.

Follow-up emails after a resource

When you download a free resource, I send it to you and then a short series of follow-up emails: about seven over three weeks, with plain-English notes on getting found by the right clients. I read and send each one myself. They only go to you for six months after you signed up, and they stop as soon as you book a call or become a client. Every email says who I am and how to stop them: reply "unsubscribe" and I'll take you off the list within 10 business days (usually the same day).

Reviewing your website before we talk

So our call is useful, I look over your practice's website beforehand. An automated tool reads a handful of its public pages (the same pages anyone can visit, and only the ones your site allows crawlers to read), checks things like search visibility and how easy it is to book, and an AI service (Anthropic's Claude) helps me summarize what could improve and sketch an example redesign to show you. It never logs in, submits forms, or changes anything on your site, and the notes stay in the same private system as your message.

Booking a time

When you pick a time for our call, I put it on my Google Calendar with a Google Meet link, and Google emails you the invitation. That means Google handles your name, email address and the meeting details. I may also send you a short personal note by email before we talk.

Who handles your information

I run my business with a few trusted services, and each one only handles your information for the job it does for me:

Email, calendar and video calls: Google (Gmail, Google Calendar and Google Meet).

Hosting this website: Vercel.

The private system and database where your message, notes and files are kept: Supabase.

The AI service that helps me summarize a website review: Anthropic.

Sending a few automatic emails, such as alerts to me and signed agreements: Resend.

Some of these services store data outside Canada (for example in the United States), where it may be subject to that country's laws. Your message goes into the private system I use to run my business, which only I (and the person who maintains it for me) can access.

How long I keep it

If you become a client, I keep your details for as long as we work together and for my business and tax records after that. If you got in touch but we never worked together, I delete your enquiry after 24 months. If you ask me to delete it sooner, I will.

Please don't send health information

This form is for talking about your practice's marketing. Please don't include any client information or personal health information in your message.

Cookies and tracking

This website counts visits with its own privacy-friendly analytics: no cookies, nothing that follows you to other sites, and nothing counted at all if your browser asks not to be tracked. Signing up for a free resource sets one cookie that remembers which resources you've unlocked, so you don't have to sign up again. Your web host may keep standard server logs (like IP addresses) for security, and the form uses your IP address briefly to stop spam.

Google Analytics

I may also use Google Analytics to see which pages are helpful. Where the law asks for your permission first (Quebec, the EU and UK, Switzerland, or anywhere I can't tell where you are), a small privacy box appears when you arrive and Google Analytics stays off: until you click "Allow", Google Analytics isn't loaded and nothing is sent to Google Analytics. Everywhere else it is on by default, and you can turn it off at any time with the "Privacy choices" link at the bottom of each page. When it is on, Google Analytics sets a cookie and receives your page address, browser type and approximate location (Google may process it in the United States), and I also tell it when someone books a call or sends the form. It is not used for ads. If you click "No thanks", or just ignore the box, Google Analytics never runs. If your browser sends Do Not Track or Global Privacy Control, I treat that as "No thanks" everywhere and don't ask. I remember your choice in your browser for 12 months. One small cookie, ja-consent-mode, records which of the two rules applies to you for the length of your visit.

If you arrive from one of my ads

If you arrive from one of my ads or a newsletter link, one small cookie remembers which campaign it was: the link's campaign tags and, for an ad click, the click ID the ad platform added to the link. It's kept for up to 90 days, and if you then send the consultation form or book a time, it's saved with your request so I can tell which ads actually help therapists find me. To measure that, I may later upload a booked, held, or signed consultation to the ad platform it came from (Google or Meta), identified only by that click ID or a scrambled (hashed) copy of your email address. No message content goes with it. A hashed email address is still personal information, so if you'd rather I leave you out of that, just tell me and I will.

Your choices

You can ask to see, correct, or delete what I have about you, or withdraw your consent to my keeping it or using it (including the follow-up emails and the ad measurement above), at any time. I'm Jessica Alexis, and I'm the person responsible for your information. To reach me, use the contact form or call 236-326-5796. I'll answer within 30 days.

If you're not happy with how I've handled your information, you can also contact the Office of the Privacy Commissioner of Canada.

If you live in Quebec

Quebec's privacy law (Law 25) gives you a few specific rights, and I'm glad to honour them. You can ask to see the personal information I hold about you, ask for it in a commonly used format so you can take it elsewhere, have it corrected, and ask me to stop using it or delete it. I'm the person responsible for personal information in my business; to make a request, use the contact form or call 236-326-5796. Because some of the services above store information outside Quebec, it may be handled elsewhere in Canada or in the United States. If you're not satisfied with my answer, you can complain to the Commission d'accès à l'information du Québec.

Last updated October 4, 2026.